Course Overview

QUALIFCATION CODE AND NAME

CPPSEC3101 – Manage conflict and security risks using negotiation

DURATION

Up to one day.

FEE
Refer to statement of fees or contact one of our friendly team members
DELIVERY MODE

Face to face

This unit specifies the skills and knowledge required to manage conflict and security risks using negotiation techniques.

It includes:

  • reviewing and applying workplace procedures and policies including workplace health and safety (WHS) to comply with legal rights and responsibilities
  • maintaining situational awareness to identify and assess sources of conflict and risk, and selecting and implementing response options within the scope of own authority
  • using negotiation and communication techniques to resolve conflict, minimise risk and encourage a shared approach to conflict resolution
  • working with others to report, evaluate and improve response procedures.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities

 

ACCREDITATION

This unit of competency is nationally recognised under the Australian Qualifications Framework (AQF).

This program is for domestic students, intended to align with the following occupational licencing outcomes:

  • Crowd Controller
  • Bodyguards

Program Package Entry Requirements

There are no prerequisites, however participants must be able to converse and comprehend basic English.

Community Education Australia (CEA) Admission requirements:

CEA has the following admission requirements:

Participants must

  • Be at least 18 years of age
  • Provide photo ID (e.g. passport, driver’s licence, proof of age card, student card)
  • Wear safety boots
  • Entry into this course requires successful completion of an Australian Year 12 qualification or equivalent. However, selection is not based purely on academic performance. Relevant work experience, work samples and other documentation submitted will also be considered.
  • Have the ability to read, write, speak and understand English

This unit forms the part of the referesher unit for maintaining the secuirty license in Queensland.

Face-to-face classroom-based training sessions to develop the knowledge and theoretical understanding required. The training and assessment involve a theory and practical assessment. CEA will make sure that the student gets access to internet, whiteboards and other resources needed to run the classes. Practical training will be delivered in simulated environment facilities. CEA will ensure that environments are suitable and WHS compliant for training and assessment. Learners will complete their training through activities to be held throughout the duration of their qualification and the Institute will ensure the learners are developing their skills under training.

Please note that CEA does not provide any guarantee of:

  • A migration Outcome.
  • A learner will successfully complete a training product on its scope of registration; or
  • A training product can be competed in a manner which does not meet the requirements of the relevant training package or VET accredited course; or
  • A learner will obtain a particular employment outcome.
  • Licensing outcome

Please contact CEA for further details if required.

This program will focus on :

  • reviewing and applying workplace procedures and policies including workplace health and safety (WHS) to comply with legal rights and responsibilities
  • maintaining situational awareness to identify and assess sources of conflict and risk, and selecting and implementing response options within the scope of own authority
  • using negotiation and communication techniques to resolve conflict, minimise risk and encourage a shared approach to conflict resolution
  • working with others to report, evaluate and improve response procedures.

Program Outline

  • Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.
  • Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.
  • Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.
  • Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons
  • Use interpersonal techniques to exchange and gather information to clarify conflict situation.
  • Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.
  • Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.
  • Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.
  • Report incident observations and response actions using workplace documentation.
  • Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.
  • Recognise effects of stress and manage own well-being using stress management techniques.

Program Inclusions

  • Trainin​g conducted by an experienced industry trainer with strong knowledge of relevant legislation and Australian Standards
  • Practical hands-on training
  • All equipment provided

Assessment of the program incorporates a combination of theory and practical. Practical assessment is conducted by participating in a simulated security environment.

If students are unable to achieve competency, additional support is provided through mentoring and access to re-assessment as outlined in our policies and procedures. Assessment requires achievement across all tasks to demonstrate competence and may include:

  • Practical assessment:
  • Theory Tasks (Written questions)

Theory Tasks (Written questions): The student will answer a series of written question i.e. multiple choice questions and descriptive questions. and will demonstrate the knowledge for the unit of competency.

Practical assessment: The student will participate in role play and demonstrate skills and knowledge as per instructions provide in the assessment tasks.  The student will also submit the required documents as a part of practical tasks for example incident report.